1. Guests with physical limitations related to their movement,
hearing, or sight present special safety concerns for a hotel.
This is especially true in times of emergency. What are some
steps hoteliers can take to ensure that such guests receive
needed assistance in case of a hotel emergency, such as a fire
or other situation requiring a forced evacuation?

2. Assume that your hotel’s housekeeping department is experiencing periodic losses of products that you believe are due to
employee theft. As a general manager, what specific steps
would you suggest be taken to address this issue?

3. How large is the domestic tourism market? Answer this question by considering the domestic tourism market in selected countries.

4. Which market segments have shown substantial growth potential in recent years and are expected to continue to increase in the future?

Please answer each question separately in at least one paragraph.