Hello dear,

Based to research proposal which you prepared to me earlier (Impact of TQM on customer satisfaction in Saudi telecom company proposal)

I need you to kind support for below requirements :

1- Explain each hypothesis with reference

2- draw the model based on hypothesis

3- prepare questionnaire/survey based on hypothesis

my proposal it is contain of 7 of Independent variables and 4 of Dependent variables, total is 11 variables:

(Need to follow below steps)

a-I need you to provide 3 questions for each variable with references .

Total of questions will be 3 questions x 11 variables

Total =33 questions .

b-(For each question its reference should be refer to it)

c-The target segment for questionnaire/survey are (employees on STC and customers of STC).

please find the attached